📌 Available on Basic & Plus plans only.
Teams in Rack Manage let multiple people work in the same shared workspace. When you’re in Team Mode, racks, rooms, and inventory belong to the team (not an individual), so everyone on the team sees the same data and changes in real time. This makes Teams ideal for organizations managing shared infrastructure.
How Teams work
Rack Manage has two modes:
User Mode: Your personal workspace and personal data
Team Mode: Your team’s shared workspace and shared data
You can switch between these using the dropdown menu by clicking your profile picture in the upper right hand corner of the dashboard.
Creating a team
Creating a team requires a paid plan. Free accounts can still be invited to an existing team, but they can’t create one themselves.
To create a team:
Go to Settings → Team
Click Create New Team
After creation, your team is assigned a unique team ID and you become the Owner.
Roles & permission levels
Teams use four permission levels:
Owner: Full control of team settings, subscription, and membership; only role that can delete the team
Admin: Can invite/remove members and change user roles
Editor: Can create and edit team racks/rooms/inventory, but can’t manage members
Viewer: Read-only access to team content
There is only one Owner per team.
Invites, membership, and leaving a team
Owners and Admins can invite members by email. When accepting the invitation, the user must create a Rack Manage account or log in to their existing Rack Manage account using the same email address listed in the invite.
Invitations:
Are sent from [email protected]
Expire after 7 days
Must be accepted using the same email address that was invited
Member can leave the team at any time from Settings → Team. Leaving removes access to team data immediately, but does not affect the user’s personal account or personal workspace.
Important limitation: Each user can only be a member of one team at a time.
Removing members and deleting a team
Admins and Owners can remove members (except the Owner). Removing a member immediately revokes their access to all team data.
Only the Owner can delete the team. Deleting a team permanently removes:
Team membership
Team racks/rooms/inventory
Any connected custom team domains
Your personal account and subscription remain active after deleting a team.
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